Refund and Returns Policy

The DeckOutlet.ca Refunds and Returns Policy explains how we handle refunds, returns, and exchanges. We strive to ensure this process is simple and fair for every customer.

Order Errors and Material Damage

Inspect your order immediately after delivery to ensure it is accurate and in good condition.

1. Report Issues Promptly:

   • Contact us within 48 hours if you find any damaged or incorrect items.
   • Items must be returned unused and in their original packaging.

2. Non-Returnable Items:

   • Used, cut, or installed items cannot be returned.

3. Replacements:

   • We will replace incorrect or damaged items at no extra cost. However, if you request additional deliveries unrelated to the error, fees may apply.

Returns Policy – DeckOutlet.ca

1. Eligible Returns:

   • You can return select in-stock products, like TivaDek, with a 15% processing fee, subject to inspection.

2. Non-Returnable Items:

   • Special-order materials, wood products, and discontinued items are final sale.
   • Dirty, weathered, or damaged items will not be accepted.

Refunds Policy

1. When Refunds Apply:

   • Refunds are available for damaged or incorrect items reported within 48 hours of delivery.
   • Items that fail to meet return conditions are not eligible for refunds.

2. Processing Refunds:

   • We issue refunds to the original payment method within 7–10 business days after approval.

3. Non-Refundable Fees:

   • Delivery fees are not refundable.

Conditions for Returns

1. Original Condition Required:

   • Items must remain unused, undamaged, and in their original packaging.
   • We cannot accept returns for products that are altered or dirty.

2. Return Arrangements:

   • You must return items to our location. If you need a pickup service, additional fees will apply.

Order Accuracy and Responsibility

• Double-Check Your Order: Carefully review your order before confirmation to avoid errors.
• Material Estimates: Any material lists we provide are estimates based on your details and may not account for design changes or site variations.

How to Start a Return or Refund

Email sales@deckstore.ca to request a return or refund. Include:

• Your order number.
• A description of the issue.
• Photos, if the product is damaged.