Sales Policies

At DeckOutlet.ca, we aim to provide a seamless and transparent shopping experience. Our sales policies outline the terms for placing orders, payments, deliveries, and returns.

Order Policies

1. Review Your Order:

   • Carefully check your order before confirming to ensure accuracy.
   • Material lists provided by The Deck Store employees are estimates based on your details and may not account for design changes or site variations.

2. Order Confirmation:

   • We confirm orders after full payment is received and product availability is verified.
   • A confirmation email with your order details will follow.

3. No Cancellations:

   • Once payment is made, orders cannot be canceled.
   • All sales are final, and payments are non-refundable.

4. Special Orders:

   • Custom or special-order items are final sale and cannot be canceled or returned.

Payment Policies

1. Payment Terms:

   • Full payment is required at the time of purchase.
   • Accepted payment methods include major credit cards, e-transfers, and others listed on our website.

2. No Refunds for Special Orders:

   • Payments for special-order or custom items are non-refundable.

3. Price Adjustments:

   • We reserve the right to correct pricing errors or discrepancies.

Delivery Policies

1. Curbside Deliveries:

   • Our deliveries are curbside, and you may need to assist with unloading.
   • Items are placed on the ground surface at the provided address.

2. Delivery Fees:

   • Fees are charged per trip and are non-refundable.
   • Rescheduling or canceling a delivery within 24 hours of the scheduled time will incur additional fees.

3. Back-Ordered Items:

   • Back-ordered items are excluded from the initial delivery. You can choose to wait or pick them up separately.

4. Check Your Delivery:

   • Inspect your order for accuracy and damage upon delivery. Report any issues within 48 hours.

Returns and Refunds – DeckOutlet.ca Sales Policies

Visit our detailed Refunds and Returns Policy for information on eligible returns and refund conditions.

Change Orders

1. Making Changes:

   • Changes to your order after packaging may result in a $100.00 fee for restocking and handling.

2. Stock Availability:

   • Changes depend on product availability and may delay delivery.

Pick-Up Policies

1. Schedule Your Pick-Up:

   • Arrange to pick up your order at our location. Ensure your vehicle is appropriate for transporting materials safely.

2. Loading Assistance:

   • While our team can assist with loading, you are responsible for securing your load and any damages that occur afterward.

3. Verify Your Order:

   • Double-check your order during pick-up and report any issues immediately.

Disclaimers

1. Product Variations:

   • Colors, textures, and finishes may differ slightly from online images or samples.

2. Manufacturer Delays:

   • We are not responsible for delays caused by manufacturers or suppliers.

3. Liability Limitations:

   • We are not liable for indirect, incidental, or consequential damages related to the use or installation of our products.